Need a different size or want to return your order? Here’s how to request a return or exchange, check eligibility and understand the costs. This policy applies to orders placed through the VHTK Official online store.
Contact us within three days of delivery
Keep tags intact and original packaging unopened.
Customers cover return shipping and reshipping.
Approved refunds go to the original payment method
Contact us within three days of the delivery date shown on your courier tracking to request a return or exchange.
Under this policy, we do not accept requests after that period.
To qualify for a return or exchange, your item must be:
VHTK may refuse a return or exchange if the item does not meet these conditions or is unfit for resale. If it arrived damaged or defective, follow the instructions below.
The following items cannot be returned or exchanged unless they arrive defective or damaged:
Faulty or incorrect items
If we send you a faulty or incorrect item, VHTK covers all shipping costs associated with its return or exchange.
Change of mind or incorrect size ordered
You cover the return shipping cost. For an exchange, you also cover the cost of shipping the replacement item to you.
We inspect returned items after they arrive and notify you whether your refund is approved or rejected.
VHTK processes approved refunds to the original payment method within 7 business days after receiving the returned product. This is VHTK’s processing timeframe; your bank or payment provider may take additional time to make the funds available. No restocking fee applies.
If your order arrives damaged, email admin@vhtkofficial.com within 24 hours of receiving it. Include your order number and clear photos of the damage so we can review the issue.
For orders delivered outside the United States, customers are responsible for customs duties and any applicable regulatory fees charged in their country.
Email your order number, the item you want to return or exchange, and the reason for your request to admin@vhtkofficial.com.